Refund policy
Refund Policy
Returns
We want you to be happy with your Fry Guard liners. If you've changed your mind, you can return unused, unopened items within 30 days of delivery for a refund or exchange.
To be eligible for a change-of-mind return, your item must be:
- Unused and in the same condition you received it
- In its original packaging
- Accompanied by proof of purchase (order number or receipt)
Because our liners are food-contact silicone products, we're unable to accept returns of items that have been used, for hygiene reasons — unless the item is faulty or was damaged on arrival.
Faulty, damaged, or incorrect items
If your order arrives damaged, faulty, or isn't what you ordered, contact us at fryguard3@gmail.com within 7 days of delivery with photos of the issue. We'll arrange a replacement or full refund at no cost to you, and in most cases you won't need to send the item back.
How refunds work
Once your return is approved, we'll process your refund to your original payment method within 5–10 business days. Change-of-mind returns are refunded the item price only; original shipping costs are non-refundable unless the return is due to our error or a faulty item.
Your rights under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Contact us
Questions about a return or refund? Email fryguard3@gmail.com.